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Receive the 1st Quarterly Report for The Branch Connection.
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BACKGROUND:
Staff will be present to review The Branch Connection’s quarterly report. A brief summary is included; however, the full report is attached for review.
The City's fiscal year (FY) runs from October through September. This report includes year-to-date (YTD) information for the October through September time frame.
For FY 23/24, the total cost recovery is 14%. The revenue collected from rentals, third-party memberships, craft fair vendor fees, and membership fees have contributed significantly to the cost recovery. For the majority of this year, facility renovations will negatively impact numbers. Staff will continue offering customer service and programs for members through off-site programs during the facility’s closure. Staff always strives to keep members active and engaged and looks forward to the future for members at The Branch Connection.
Providing outstanding customer service and quality programs to the community is a priority for The Branch Connection. Our NPS* for the first quarter of FY 23/24 was 89. Staff continues to provide quality programs and outstanding service to all guests.
ATTACHMENTS:
Copy of report.