Title
Receive The Branch Connections’ 1st Quarter report.
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BACKGROUND:
Staff will be present to review The Branch Connection’s quarterly report. A brief summary is included; however, the full report is attached for review.
The City's fiscal year (FY) runs from October through September. This report includes year-to-date (YTD) information for October through September.
For FY 24/25, the total cost recovery is 3%. With the facility's closure, we anticipated a negative impact on revenue numbers and cost recovery. Membership renewals and new memberships are the only revenue being received. During the facility's closure, staff will continue offering customer service and programs for members through alternative locations. Part-time staff this quarter took food handler training, and ash link training. Staff always strives to keep members active and engaged and looks forward to the future for members at The Branch Connection.
Providing outstanding customer service and quality programs to the community is a priority for The Branch Connection. Our NPS for the fourth quarter of FY 23/24 was 100. Staff continues to provide quality programs and outstanding service to all guests.
ATTACHMENTS:
Complete copy of report.