Title
Consider approving Resolution No. 2026-126 authorizing the City Manager to negotiate, execute, and amend an agreement for the annual renewal of maintenance and support for the City’s Enterprise Resource Planning system, Human Resources system, and Development Services system, in an amount not to exceed $196,000; and take appropriate action.
Body
REQUESTOR:
Innovation and Technology Department
BACKGROUND:
The City of Farmers Branch uses an integrated suite of software systems to manage essential operations across multiple departments. These systems support financial management, human resources, utility billing, procurement, permitting, inspections, licensing, code enforcement, and related administrative functions.
These systems are critical to daily operations, regulatory compliance, and efficient service delivery to the community. Ongoing maintenance and vendor support are essential to ensure the software remains secure, functional, and up to date.
DISCUSSION:
The City needs an active annual maintenance and support agreement for these systems. The proposed annual renewal provides continued access to software updates, security patches, compliance-related enhancements, bug fixes, and technical support services. Maintaining this support agreement helps ensure system reliability and protects the City from operational risks, data loss, and software obsolescence. It also enables the City to leverage new features and improvements that enhance long-term efficiency. Staff is requesting approval in an amount not to exceed $196,000. The City will use an approved cooperative purchasing contract to procure the renewal, ensuring compliance with state procurement requirements and providing access to competitively bid pricing.
This purchase supports the Council’s ongoing technology replacement strategy by providing reliable, supported equipment while reducing maintenance costs and minimizing the risk of service interruptions caused by aging software and hardware.
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