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Receive The Branch Connection’s FY2024-25 3rd Quarter Report.
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BACKGROUND:
Staff will be present to review The Branch Connection’s quarterly report. A brief summary is included; however, the full report is attached for review.
The City's fiscal year (FY) runs from October through September. This report includes year-to-date (YTD) information for the October through September time frame.
For FY 24/25, the total cost recovery is 2%. With the facility renovations closure, we anticipated a negative impact on revenue numbers and cost recovery. Trip fees, Membership renewals, and new memberships account for our revenue received this quarter. During the facility's closure and return to the building, staff continued to offer customer service and programs for members through alternative locations until we returned to our building. Staff always strive to keep members active and engaged and look forward to the future for members at The Branch Connection.
Providing outstanding customer service and quality programs to the community is a priority for The Branch Connection. Our NPS* for the FY 24/25 is currently 84. Since returning to our building, we received survey results for part of May and all of June.
*Net Promoter Score (NPS) is a management tool used to gauge an organization's customer relationships' loyalty and can be associated with revenue growth. An NPS of 50 or greater is considered excellent, and anything over 70 is exceptional.
ATTACHMENTS:
Copy of Report