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Receive the Recreation Center Quarterly Report.
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BACKGROUND:
The current cost-recovery percentage, including renovation project expenses, is 85%. The Recreation Center team continues to operate efficiently to keep costs down while maintaining a safe environment for guests. The Recreation Division is tasked with achieving 70% cost recovery for the fiscal year.
Q3 Overall Revenue- $1,074,560
Memberships- $396,262
YTD Recreational and Fitness Classes/Activities- $113,515
Rentals and Park User Fees- $309,651
Youth Programs- $163,941
Day/Guest Passes- $43,885
Events/Misc- $47,306
Q2 Expenses- $848,260
Providing exceptional customer service remains a top priority and has been adopted by each team member, aiding in outstanding feedback and reviews from members and guests. The Recreation Center’s cumulative NPS* is 83. The facility’s NPS has steadily increased since reopening in April 2021. When narrowed down to the last six months, the NPS rating is 90.
The facility has a 4.7 Google rating, which is, on average, higher than local municipal and private facilities. The average Google rating of recreation centers in neighboring cities is 4.4, while nearby private fitness facilities have an average rating of 4.0.